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How dafabe Handles Your Personal Data

At dafabe, we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep your session secure.

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dafabe How dafabe Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data dafabe holds on your account, our privacy team is available through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address and include your registered mobile number so we can verify your identity before acting on the request.
Live Chat Support Start a live chat session from your account dashboard and select the Privacy topic. Our agents can raise a formal data request on your behalf during the chat.
In-Account Request Form Navigate to Account Settings, then Privacy, and submit your request directly. The form logs a timestamped ticket and you receive a confirmation number by SMS.
DATA HANDLING STANDARDS

Six Ways We Protect and Manage Your Data

Privacy protection at dafabe is not a single setting — it runs through how we store records, how cookies work, how account security is enforced and how long we retain different categories…

Encrypted Storage

All account data — including your UPI reference, contact number and email — is stored using AES-256 encryption at rest. Only authorised systems can decrypt a record, and access is logged with a timestamp for every query.

Cookie Controls

We use three categories of cookies: strictly necessary, preference and analytics. You can withdraw consent for preference and analytics cookies at any time through the cookie settings panel in your account without affecting core account functions.

Account Security Layers

Login sessions are bound to your device fingerprint and IP range. Any new device login triggers an OTP to your registered mobile number before access is granted, so unrecognised devices cannot enter your account silently.

Data Retention Schedule

Transaction records are kept for seven years to meet statutory requirements. Profile data such as name and contact details is deleted within 30 days of a verified account closure request, unless a regulatory hold applies.

Third-Party Access Limits

We share data with payment processors — such as the UPI network or Paytm gateway — only to the extent needed to complete a transaction. No behavioural or browsing data is passed to external advertising networks.

Data Correction and Deletion

Submit a correction or deletion request through the in-account form or live chat. We verify your identity, make the change within seven business days and send written confirmation to your registered email address.

Common Questions About Your Privacy Rights

These questions address what dafabe collects, how you can see or remove your data, what happens to payment details after a transaction, and where to turn when something needs correcting. If your question is not listed here, our privacy team is reachable through live chat or the in-account form.

We collect your name, email address, registered mobile number, and the payment identifiers you use — such as your UPI handle or Paytm-linked number. Device and session data is also recorded to secure your login.

Go to Account Settings and select Privacy, then choose Data Access. You will receive a downloadable record of all personal data we hold within 72 hours of your verified request being submitted.

Yes. Submit a deletion request via the in-account form or live chat. After identity verification, we remove your profile data within 30 days. Transaction records may be retained longer where local law requires it.

We store only the reference identifiers returned by the payment gateway — not your PIN, password or full wallet credentials. These references allow us to match a deposit or withdrawal to your account, nothing more.

Transaction records are retained for seven years to satisfy statutory requirements applicable in India. After that period, or after account closure if no hold applies, records are securely deleted from our systems.

Our data practices are consistent across all accounts. Access to our platform and the scope of any data processing may vary depending on local law and is available where local law permits in your region.

Contact our privacy team by email or through the live chat Privacy topic. We will log a formal complaint, investigate within five business days, and provide a written response with the outcome and any corrective action taken.

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